Product information
A: Fully charge battery for up to six hours before first use either attached or detached from the gun. Please be sure to attach the battery securely into the base of the gun. The power switch is on the bottom of the battery. Moving it to ON position to switch on the product, OFF to switch off the gun.
A: Make sure you were using the original power adapter for charging. Please contact our support team if you need further assistance.
A: There are two massage modes and six speed settings. Here are the steps to change mode and adjust speed:
Switch on the gun by moving the power switch to ON position.
Sports Mode: Press the power button once to turn gun into level 1 of the sports mode, further press will turn gun to level 2 and 3 respectively. The blue LED lights will indicate the corresponding power level User can press and hold the power button for 1 second to pause the gun in working status.
Comfort Mode: Press and hold the power button for 2 seconds, and release the button will allow the gun enter the level 1 of the comfort mode. Further press the button will allow the gun to enter level 2 and 3 of the comfort mode. Again, User can press and hold the power button for 1 second to pause the gun in working status
A: Change the applicators only when the power is off. Insert the applicator by pressing in and remove by pulling out.
A: To charge, connect the DC end of the supplied 24V adapter to the battery's charging port and plug AC side cable into wall outlet.The circular light indicator on the battery:
- Red color : 0 - 25%
- Blue color : 25 - 75%
- Green color : 75 - 100%
Only use the ELEEELS supplied AC Adaptor.
Member login
A: Please go back to the homepage top right corner, click the icon to register and create your login
A: Please click the top right page icon to login your login name and password
A: Please click “Forgotten password” next to the password insert box, and follow the steps, it will send you email to reset new password
A: Yes, but we would like to invite you to be our member to get latest news and promotion.
How to use
A: The round, flat, fork and bullet applicators are for major muscle groups, small muscle parts, neck and back, and joints and acupuncture points respectively. Massage desired body parts at the desired speed applying pressure as needed. We invite you to go through the How-to-use tutorials for optimal results.
A: Clean it with a slightly damp cloth and dry with a soft towel. Remove the battery first and store it in the carton box in case of travel and storage.
Where to buy
A: You can purchase ELEEELS products on our website www.eleeels.com. Enjoy free delivery when your order is USD $100 or above.
A: We are sorry that we only accept Paypal, Visa or Master an bank-in for online ordering. Should you want any help regarding other payment methods, please call us at 2730 4234 or email support@eleeels.com.
A: At checkout, you can select bank in option, there are information about the bank details or you can use FPS to pay
Warm reminder: please send back the bank in/e-transfer slip to us with order number attached.
A: Check with you bank whether there are problem with your credit card. Or you can change to pay it with PayPal or bank transfer.
A: Please contact our customer support team via support@eleeels.com.
Shipping Information
A: Yes, we ship international orders using FedEx.
Our warehouse was located in Hong Kong.
A: We promise to dispatch your order within 1 to 2 working days. You will receive an email confirming your order and another one when the order is shipped. Normally FedEx shipping takes 3–8 working days, customs clearance delays may happen.
Please do not hesitate to contact us if you don't receive any.
A: We ship international orders DAP (Duty at Port) and all product prices displayed are exclusive of taxes and duties.
Once your order arrives at its destination you will be required to pay import duties, customs, and local taxes (if applicable) before the package is released to your ownership.
A: We urge you to contact us immediately if you would like to change the delivery address. However, delivery charge will be imposed if the order has already been dispatched. Delivery charge will also be imposed if your address is incorrect and order has to be redelivered.
A: If you would like to use particular courier or forwarder, please kindly send an email to our support@eleeels.com with order number. We are unable to arrange this change for dispatched orders.
Warranty
A: Yes, you are entitled to full ONE year of warranty from the date of purchase, if the gun fails to perform due to a defeat in material or workmanship. Please do keep the invoice, receipt or proof of purchase and we are happy to replace or repair the gun or its components. Please note that the warranty is only valid in Hong Kong and Macau. Be aware that the warranty excludes:
- damage caused by accident, abuse, mishandling, or transport;
- units subjected to unauthorized repair;
- units not used in accordance with ELEEELS care instructions;
- damage exceeding the cost of the product;
- Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client's premises,and
- failure to provide the dated proof of purchase.
Please contact us at support@eleeels.com if you need any assistant.
A: Please bring along with your invoice and the products to our Customer Service Centre:
Unit 5, 15/F Global Gateway Tower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong.
(Lai Chi Kok MTR Exit B1).
Tel: 2730 4234
A: For gun need to send back to factory for repair, it takes around 7-14 days.